entry four/ Cleaning House

Confrontation doesn't necessarily have to be associated with negativity. Though it can be a challenge for an employer, it empowers them to create a more successful and efficient place of business. There are several different methods for conflict resolution in the workplace. Our assignment gives a perfect example of something I'm sure we have all experienced at one job or another. The behavior and attitude of one employee can cause a negative ripple effect to everyone in the workplace. The following is a situation describing how to effectively handle an employee is not meeting requirements and expectations.

As an employer at a medium sized tech service company, I have recently been informed by not only several of my employees but also several customers that one of my employees is causing turmoil in the workplace. It is my responsibility to handle the situation and get the issue under control. Since this is not a matter to be handled publicly, I bring the employee (let's call her "Jane") into my office for a more private discussion. This way, I am able to respect the privacy of my employee. I feel that the best way to handle this specific situation is to directly address the matters at hand. If this complaint was only given by a customer or two, I might be a little bit more lenient in how I handle the situation. But since this is a matter of office management, and since Jane has caused disruption in our own office, it is a more serious matter. I would first start the conversation by explaining why I brought her in so she is fully aware of the severity of the situation. Since Jane is also one of my own employees, I want her to feel comfortable sharing any problems or issues she has so that we can get down to the root of the situation. If there is anything hindering her from excellent customer service, I want to work together to find a better solution. After listening to Jane, I would go forward with a written reprimand, explaining that if there is no improvement in customer service or office relations within a certain timeframe, that this could be grounds for termination.

I can anticipate that Jane will probably be upset about the write up. Since I have already spoken to her a little on any issues she might have, I will, again, open up the floor to any questions or concerns Jane has for me. The key to a positive work environment is communication, and I want to genuinely meet any needs Jane may have to make this workplace a positive one for her. After giving her the floor to speak, I will set up a follow up meeting to evaluate Jane's progress.

Like I mentioned before, it is crucial to communicate positively and effectively in the workplace. Without it, there is little respect or concern for others.